YOUR PRIVACY MATTERS.
AND WE TAKE IT SERIOUSLY.
Privacy Policy
Effective Date: October 5, 2026
R3 HEATING & AIR LLC, doing business as R3 Heating & Air (“R3,” “we,” “us,” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, and protect information when you visit r3hvac.com, contact us, request services, or participate in our text messaging programs.
Information We Collect
We collect information you provide when you submit a form, request an estimate, schedule service, contact our team, or sign up for communications. This may include your name, email address, telephone number, service address, service needs, and other information you choose to provide. When you enroll in text messaging, we collect your mobile number, messaging preferences, and records of your consent and opt-out requests. Our website may also collect technical information, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.
How We Use Your Information
We use your information to respond to inquiries, provide estimates, schedule and perform services, send appointment reminders and service updates, maintain customer records, and improve our website and customer experience. With your separate consent, we may send promotional text messages about offers, discounts, seasonal services, and membership promotions.
Text Messaging and Your Choices
If you opt in, R3 Heating & Air may send recurring automated text messages at the mobile number you provide. Service messages may include appointment reminders and service updates. Promotional messages require a separate opt-in. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not required as a condition of purchasing any goods or services. You may opt out at any time by replying STOP to a text message. After opting out, you may receive a final message confirming your request. Reply HELP for assistance, or contact us using the information below. Providing your phone number alone does not enroll you in promotional text messages.
How We Share Information
We may share information with service providers that help us operate our website, manage customer records, schedule services, and deliver communications. These providers may use the information only as needed to perform services on our behalf. We may also disclose information when required by law or when necessary to protect the rights, property, or safety of our business, customers, or others. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with third parties for their own use. We may provide this information to messaging service providers solely to operate our text messaging program on our behalf.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect some website features.
Information Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure. We retain information as needed to provide services, maintain business records, document communication preferences, and meet applicable legal obligations.
Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. Certain records may need to be retained for legal or business purposes.
Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy, your personal information, or our text messaging program, contact: R3 Heating & Air
Email: contact@r3hvac.com
Website: https://r3hvac.com
